Frequently asked Questions

Everything you need to know about our IT services – clear and concise.

What is a Managed Service Provider and what does it mean for my business?

As a Managed Service Provider (MSP), we take over the ongoing management, monitoring and optimisation of your IT infrastructure – continuously, proactively and at predictable monthly costs. Instead of only reacting in emergencies, we take care of systems, security, updates and support on an ongoing basis. This keeps your IT stable and you can focus on your core business.

How quickly does iTaurus respond to support requests?

We guarantee that every support ticket is handled by the helpdesk within 60 minutes. For critical incidents, we respond even faster. Unlike large IT corporations, you reach us directly with the technician who knows your system – no waiting queues or escalation levels.

We already have an internal IT employee. Can iTaurus still support us?

Yes, absolutely. We work seamlessly alongside internal IT staff. We take over standardised operational processes such as monitoring, patch management and documentation, so your IT employee can fully focus on what makes them indispensable: their knowledge of your company structures and individual requirements. We also step in as holiday cover or to handle helpdesk overflow.

What happens if our current IT support person leaves or becomes unavailable?

This is one of the key advantages of working with iTaurus. Since we maintain complete documentation of your infrastructure and securely store all credentials in monitored password vaults, we are independent of individual people. Your IT keeps running – without loss of knowledge and without interruption.

How are Managed Services billed?

Our Managed Services are billed within the framework of a Service Level Agreement (SLA) – at predictable monthly fixed costs. We agree on the exact services, systems covered and guaranteed response times. This gives you full cost transparency without any surprise invoices.

Are there minimum contract terms?

Our contracts are designed for long-term partnership – most of our client relationships have existed for 10, 15 or over 20 years. We offer contracts starting from 12 months. The specific contract terms are discussed individually in a personal meeting and tailored to your requirements.

Does iTaurus also offer one-off projects without an ongoing contract?

Yes. In addition to our Managed Service packages, we also offer project-based services – such as IT consulting, migrations, infrastructure projects or security assessments. Get in touch with us and we will work out the right model together.

How does iTaurus ensure security when accessing our systems remotely?

Access to your IT infrastructure is exclusively via secured connections. All credentials are stored in highly secured and continuously monitored password vaults – with restrictive access rights and a complete audit trail. These processes are continuously monitored and further developed by our data protection and cybersecurity experts.

Is iTaurus GDPR compliant?

Yes. As an Austrian company, we operate in full compliance with the GDPR. Data protection is not an afterthought for us, but an integral part of our processes – from data storage to remote access and documentation.

What does your cybersecurity offering include?

Traditional antivirus protection is no longer sufficient today. We offer holistic security concepts – from modern protection mechanisms and continuous monitoring to security awareness training for your employees. As part of our Security Operation Center as a Service, we analyse security-relevant events in real time and respond immediately.

Do I need to implement all cybersecurity measures to be secure?

That depends on your specific IT usage and the resulting risks. None of our clients have an unlimited budget to implement all security measures at once – and that is not necessary. We start with the measures that deliver the highest cost-benefit effect and specifically reduce your greatest risks. Based on a structured risk assessment, we create transparency about your current security posture, so you can make qualified and well-informed decisions – without scaremongering, but with a clear view of the actual risk.

Which cloud models does iTaurus support?

We support all three cloud models: Private Cloud, Hybrid Cloud and Public Cloud – with providers such as Microsoft Azure, AWS and Google Cloud Platform. We accompany you from planning through migration to ongoing operations and recommend the model that best suits your requirements for data protection, performance and budget.

Does iTaurus operate its own cloud infrastructure?

Yes. We operate our own private cloud infrastructures – ideal for companies with special requirements for data protection, performance or individual configurations. This gives you a dedicated environment without dependency on large public cloud providers.

Can iTaurus take over our existing IT infrastructure?

Yes, this is one of our most common starting points. We analyse your existing environment, create complete documentation and take over ongoing operations – whether on-premise, in the cloud or hybrid. The transition is structured and without interruption to your operations.